Chris Taxi 4U (referred to as the ‘Company’), is a licenced Private Hire Driver (Licence no. Pd953) authorized by Dorset Council. All transportation services are provided either directly by Chris Taxi 4U or through fully licenced Private Hire Drivers/Operators by BCP or Dorset Council.

1. Booking and Confirmation

A booking is only considered valid once it has been confirmed by Chris Taxi 4U. Confirmation will be issued in writing via the same platform through which the booking was made, such as Email, Facebook Messenger, Instagram, etc.

2. Pricing

The quoted price for a journey covers only the direct travel costs. Any additional charges such as tolls, congestion fees, or parking expenses are not included unless specifically stated.

3. Passenger Capacity

Each vehicle will transport only the legally permitted number of passengers. Overloading the vehicle with more passengers than licensed is prohibited.

4. Luggage Policy

The right to refuse transport of passengers due to excessive or unsafe luggage conditions is reserved. The driver has the final say in such matters, and no refunds will be provided under these conditions.

5. Personal Belongings

The company is not liable for the safety, loss, or damage of any personal items left or transported in the vehicle. Lost property should be reported both to us and to the Police promptly.

6. Right to Refuse Service

Service may be refused to any passenger deemed to be a risk to the health and safety of the vehicle and its occupants. This includes those who are ill or behave inappropriately. Additional cleaning fees due to illness will incur a charge of £100.

7. Damage to Vehicle

Passengers are financially responsible for any damage they cause to the vehicle.

8. Safety Requirements

All passengers must wear seat belts. The company is not responsible for injuries caused by non-compliance. The installation and safety of child seats are the responsibility of the passengers, although we recommend they are used.

9. Service Cancellation Due to Weather

The company may cancel services without penalty in severe weather conditions, following the advice of authorities like the Police or Met Office. A full refund will be provided, but no additional compensation.

10. Luggage Liability

All personal belongings and luggage are transported at the owner’s risk. The company does not accept liability for damage during loading or unloading.

11. Vehicle Substitution

In cases of vehicle malfunction or other disruptions, alternative vehicles may be provided, or services may be subcontracted. We will attempt to maintain high standards with substitute vehicles.

12. Making Bookings

Bookings can be made via our online booking platform, by email, social media messaging, or phone. Contact details will be provided.

Meet & Greet Services

• Outbound: Drivers will arrive at the scheduled time. Passengers are advised to allow additional time for potential delays.
• Inbound: Drivers will monitor flight arrivals and contact passengers post-arrival for meeting coordination.
• Cruise Terminal Arrivals: It is crucial that passengers disembark at the scheduled time to meet the driver. Changes to the pick-up time are not permitted within 48 hours of the scheduled collection.

Payment

Payment is due upon completion of service unless prepaid. Payment can be made via cash, debit, or credit card. Online payments are processed securely through stripe.com.

Cancellation and Refund Policy

• Cancellations are free up to 24 hours before the booking. Within 24 hours, all payments are non-refundable.
• No refunds for partial journeys or no-shows after 1 hour from the designated time, unless delays are communicated.
• Weather-related cancellations initiated by the company will result in a full refund minus any card processing fees.

Force Majeure

The company is not liable for delays outside of its control such as traffic, weather, strikes, or incorrect booking details provided.

Complaints

Any complaints must be reported immediately, or through a formal complaint via email within 5 days of the service date.

Jurisdiction

These terms are governed by English Law and any disputes will be handled accordingly.